What do I need to do if I have received a product that does not match the advertised description or is in poor condition?

We do our best to ensure that you receive the items you've ordered. However, if you receive an item that is not what you ordered, please contact us through the CONTACT form, selecting subject 5: Online Store - issue with the received product. 

Fortunately, it doesn't usually happen, but if you notice any damage to the package due to transportation upon receipt, it's important to inform the carrier. Additionally, within 24 business hours, please provide us with a photo of the packaging, the carrier's label, and a photo of the damage the product has sustained. Above all, contact us through the CONTACT form, choosing subject 5: Online Store - issue with the received product.

Don't forget to provide the order reference.

Once we receive the information, we will guide you on the next steps and provide options to resolve the issue.