Your cart (0)
BASIC INFORMATION ON DATA PROCESSING
| Data controller | VILADOMAT, S.A.U. | PIRINEU PORT, S.L. |
|---|---|---|
| Purpose of processing | Service provision, payment, delivery, and after-sales service | Provision of the service contracted through the website |
| Shop sales credit account | ||
| Customer Registration | Manage the payment of the order | |
| Resolution of queries | ||
| Sending customised commercial and/or promotional communications | ||
| Management of the Points Programme for In-Store Purchases in Andorra | ||
| Contests and promotions | Delivering the order | |
| Receipt of CV’s | ||
| Legitimation of processing | The processing of your data may be based on the performance of a contract; consent; legitimate interest; and/or legal obligation. | Execution of the contract and legal obligation. |
| Addressees | No data will be transferred to third parties, except to collaborators and entities of the Viladomat’s Group necessary for the provision of the service. | |
| Rights | Access, rectification, erasure, to object, portably, restriction of processing, not to be subject to automated individual decisions and to revoke the given consent. You may also contact our DPO and file a complaint with the Andorran Data Protection Agency, if you deem it appropriate. | |
| Additional information | Detailed information on the protection of your data can be found below. | |
DETAILED DATA PROTECTION INFORMATION
- Identity and contract details of the Data Controller
Under the terms of the applicable data protection regulations and, in particular, the Law 29/2021, of 28 October, on the Protection of Personal Data (hereinafter, "LQDP”), and the Regulation (EU) 2016/679, of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter, the “GDPR”), and the Organic Law 3/2018, of December 5th, on Protection of Personal Data and guarantee of digital rights (hereinafter, the “LOPDGDD”), you will find below the contract details of the Data Controller:Data controllers VILADOMAT, S.A.U. PIRINEU PORT, S.L. NRT / NIF A-700966-G B-25513326 Registered office C/ Esteve Dolsa Pujal, 30, 3r, (AD500) - Andorra la Vella Plaza Catalunya, 3, La Seu d'Urgell, 25700, Lleida Data Protection Officer privacitat@viladomat.com privacitat@viladomat.com - Compliance with the applicable regulations
VILADOMAT, S.A.U. y PIRINEU PORT, S.L., as the party responsible for the processing of your personal data (hereinafter, jointly referred to as “GRUP VILADOMAT”)”) has adapted the Website to the LQDP, the GDPR and the LOPDGDD. To this end, it has implemented those policies, means and technical and organisational procedures to guarantee and protect the confidentiality, integrity and availability of your personal data.
The transmission of data by the user of GRUPO VILADOMAT services through the Website (hereinafter, the “l’Usuari”), is carried out voluntarily and being informed prior to the processing of its uses and purposes. - Processing of personal data
- Collection and processing of personal data
By providing us with your data through the Website, online or offline forms or by any other means, the User guarantees that these are true, exact, complete and up to date, being responsible for any damage, direct or indirect, that may be caused as a result of the breach of such obligation.
In case that you provide GRUPO VILADOMAT with third-party data, the User must have their consent and undertake to transfer the information contained in this clause to them, exempting GRUPO VILADOMAT from any responsibility in this regard. However, GRUPO VILADOMAT may carry out the actions to verify this fact, adopting the corresponding due diligence measures, in accordance with the data protection regulations. - Purposes of the processing
The purposes of the processing carried out by GRUPO VILADOMAT of the User’s personal data are set out below:Data processing Purpose of the processing Data controller Legal basis Retention period Provision of services contracted through the Website To carry out the provision of the contracted service and manage the payment and delivery of the products purchased and sports equipment rental bookings through our Website, as well as sending follow-up communications on purchases via email and/or SMS. For this purpose, it is necessary to transfer data to VILADOMAT, S.A.U. in order to carry out administrative procedures related to the execution of the contract. VILADOMAT, S.A.U. and PIRINEU PORT, S.L. Execution of a contract; legal obligation and legitimate interest for the transfer of data. 6 years from the execution of the contract. Shop credit account Manage financing programmes related to the purchases made on credit in the physical shops located in Andorra and to issue invoices. VILADOMAT, S.A.U. Execution of the contract 6 years from the execution of the contract. After-sales service Attention to queries, complaints and requests related to the provision of the services. VILADOMAT, S.A.U. Execution of the contract 6 years from the execution of the contract. Customer Registration Registration of the User in our customer database to manage the provision of the service, including the sending of communications related to the same; as well as to manage the loyalty programme. VILADOMAT, S.A.U. User consent and/or execution of the contract Revocation of the data subject's consent or for 6 years from the execution of the contract. Resolution of queries To respond to requests and queries made through the forms on the Website. VILADOMAT, S.A.U. Consent of the data subject. 3 years from the resolution of the consultation Sending customised commercial and/or promotional communications Sending of commercial communications on the products and services of GRUPO VILADOMAT, based on your purchase history by electronic means, such as e-mail and SMS (for further information, please see section 3.3. of this Policy). VILADOMAT, S.A.U. Consent of the data subject, legitimate interest and/or execution of the contract Revocation of the data subject's consent. - Personalised commercial communications
VILADOMAT, S.A.U., may make automated individual decisions, including profiling of the Users to send personalised commercial and/or promotional communications about the activities, services, promotions, advertising, news, newsletters and other information about the products and services of VILADOMAT GROUP by electronic means, especially, e-mail and SMS.
This processing is carried out using the data provided by the User as well as the data obtained from their purchase history.
The lawful grounds that we rely on for the processing of the personal data are:- The explicit consent of the data subject, for those commercial communications that the data subject has expressly authorised. If they do not consent, data subjects will not be able to receive customised commercial communications in accordance with article 25.2.c) LQPD.
- Execution of the contract: Joining Points Programme exclusively for In-store Purchases in Andorra necessarily requires sending personalised commercial and/or promotional communications. In accordance with the provisions of section 2.a) of the 25th article of the LQPD, the personalisation of these communications and, consequently, the creation of profiles based on the data provided by the User, as well as the data obtained from the purchase’s history, is necessary in order to execute the Points Programme for In-Store Shopping. Otherwise, the contract cannot be executed, and you will not be able to benefit from the advantages of that Programme.
- The legitimate interest of GRUPO VILADOMAT in continuing to send personalised commercial communications to those Users that it was not possible to register the collection of their express consent at that point and have not processed their deregistration before the entry into force of the RGPD and the LQPD. These data subjects have reasonable expectations that VILADOMAT GROUP will continue to process their data as it has been doing, especially bearing in mind that they have unsubscribed from personalised commercial communications at any time and, furthermore, VILADOMAT GROUP has informed them of the update of this Policy by sending a reminder to their e-mail address. Users can unsubscribe at any time through the links included in the personalised commercial communications or by sending an e-mail to privacitat@viladomat.com.
- Data category
In accordance with the aforementioned purposes, GRUPO VILADOMAT collects and processes the following categories of data from Users:- Identifying data: Name, surname, postal address, e-mail address and telephone number.
- Participant's data: the winner's image may be processed on an ad hoc basis in the case of competitions and prize draws that require the publication of images or the creation and filming of audio-visual content.
- Curricular data: CV, education and academic data, employment data.
- We also use cookies to collect certain information related to the User's browsing. For more information on the use we make of cookies, you can consult our Cookies Policy.
Regarding the queries made using the form available on the Website where it is allowed to briefly explain the reason of the query, keep in mind that personal inquiries cannot be answered there, except those strictly established by current legislation. Under no circumstances will the User communicate special categories of data (such as, for example, health data, religion, etc.). In case of doing so, the User exempts GRUPO VILADOMAT from total responsibility. In the case that queries, or inappropriate content are sent, GRUPO VILADOMAT will proceed to its elimination.
- Collection and processing of personal data
- Processing of data by third parties and transfer
Depending on the purposes for which personal data is collected, your personal data may be processed by:- Authorized personal of GRUPO VILADOMAT or its representatives acting on its behalf, subject to the applicable data protection regulations.
- Administrations, Authorities and Public Bodies, including Courts and Tribunals, when required by applicable regulations.
- Third party providers of external services that GRUPO VILADOMAT hires and that have the status of data processor [IT service providers, hosting servers, maintenance of database support, software, and applications]. All this only after carrying out the necessary measures to ensure that we can share such information in compliance with data protection regulations.
If there is a sale, a merger, consolidation, change in corporate control, substantial transfer of assets, reorganization, or liquidation of GRUPO VILADOMAT, then, at our discretion, we may transfer, sell, or assign the information collected on the Website to one or more relevant parties.
- International data transfer
We only carry out international transfers within the European Union to countries that guarantee an adequate level of protection. However, if international data transfers are necessary, the appropriate safeguards required by law will be put in place to ensure the security of the data. - Security measures
GRUPO VILADOMAT adopts the security levels required by the LQPD and the GDPR appropriate to the nature of the data that is being always processed for its activity. In this sense, it uses encryption techniques that do not allow a third party to trace the identity of the User who interacts with our services. Likewise, it may also carry out secure anonymization techniques for the personal data it processes to carry out its activity. However, technical security in a medium such as the Internet is not impregnable and there may be malicious actions by third parties, although GRUPO VILADOMAT uses all the means at its disposal to avoid such actions. - Rights of the data subjects
- In accordance with the LQPD and the GDPR, Users can exercise the following rights:
- Right to access: The User may ask GRUPO VILADOMAT if it is processing their data and, if so, access them.
- Right to rectification: The User may request the rectification of the data if they are inaccurate or incomplete.
- Right to request the deletion of your data, when it is possible. In any case, at the time the User exercises this right, all personal data linked to their account, as well as the information and content that are included in their profile will be unsubscribed and will remain blocked until the end of the established legal term. Likewise, in the case that the User exercises the right to erasure the data necessary for GRUPO VILADOMAT to be able to provide the services of the Website, GRUPO VILADOMAT will be obliged to finish its relationship with the User, proceeding to cancel it, without right to any claim.
- Right to request the limitation of your processing: In this case, we will only keep them for the exercise or defence of claims.
- Right to object to processing: GRUPO VILADOMAT will stop processing personal data, with the exception that they must continue to be processed for reasons of compelling legitimate interest or for the exercise or defence of possible claims.
- Right to data portability: If the User wants their data to be processed by another data controller, GRUPO VILADOMAT will facilitate the transfer of their data to the new controller in the case that both have the necessary technical means to it.
- Right not to be the subject of a decision based only on the automated processing of your personal data.
- Right to revoke consent: If the User had granted consent for any specific purpose, he may withdraw it whenever he wishes, without affecting the legality of the processing based on the previous consent to its withdrawal.
- Right to lodge a complaint with the Andorran Data Protection Agency: If you consider that a breach of data protection legislation has been committed regarding the processing of your personal data.
To exercise your rights facing GRUPO VILADOMAT, you can use the forms and forms available on the official website of the Andorran Data Protection Agency (https://www.apda.ad/drets) in the case of addressing VILADOMAT, S.A.U., and the models and forms available on the official website of the Spanish Agency (https://www.aepd.es/es/derechos-y-deberes/conoce-tus-derechos), in the case of addressing PIRINEU PORT, S.L., by means of written communication to the registered office of each of them, or by e-mail to the address privacitat@viladomat.com, REF: “Data Protection”.
- User’s consent
The User declares to have read and expressly accepted this Privacy Policy before providing his/her personal data for the purposes described in this declaration, when the lawful grounds for such data processing is your consent.
The User undertakes to hold the GROUP VILADOMAT harmless against any possible claim, fine or sanction that it may be obliged to bear because of the User's failure to comply with the duty described in this paragraph. - Sending of communications
If the User has authorised us to do so or within our legitimate interests, GROUP VILADOMAT will process the personal data provided by the data subject to send him/her commercial and promotional communications by electronic means, such as e-mail and/or SMS, about products and services related to GROUP VILADOMAT. The customisation of those communications will be performed using the data provided by the User himself, as well as the data obtained from his/her purchase history, in accordance with section 3.3. of this Policy.
You can revoke your consent or to object the processing at any time by clicking on the link provided in each newsletter or by sending an email to privacitat@viladomat.com. These marketing communications may also contain links to third party sites. We will store your data for as long as you are subscribed to the relevant newsletters and newsletters. After unsubscribing, we will block your data in this context, so that you will not receive any further marketing communications from us in the future.
In addition, in the case of maintaining a contractual relationship with GRUPO VILADOMAT, such as, by buying or products through our physical shops or the website, communications relating to the tracking of the order, via SMS and/or e-mail in relation to the execution of the contract may be sent, These communications do not have a commercial purpose and their exclusive objective is to carry out the correct provision of the services that the User has contracted.
In case you do not want to receive such follow-up notifications related to the provision of the service, you can unsubscribe by sending an e-mail to privacitat@viladomat.com or by calling the phone number +376 800 808 (Andorra) /+34 937 37 85 92 (Spain) / +33 09 75 18 62 24 (France). - Changes in the Privacy Policy
We will only use personal data as established in the Privacy Policy that is in force at the time such data is collected.
GRUPO VILADOMAT reserves the right to modify this Privacy Policy at any time with effect from the date of publication of such modifications on the Website, so it is recommended to visit it each time it is accessed. If at any time we decide to use personal data in a different way that what was declared at the time it was obtained, it will be communicated to the User by email, if we have it. At that time, you will be given the option to authorize other uses or disclosures of the personal data that you have provided to us prior to the amendment of our Privacy Policy.
If any clause of this Privacy Policy is annulled or considered void, the rest of the conditions will not be affected, fully preserving its validity and validity, in accordance with current regulations applicable at all times. - Applicable law
The privacy of all the information provided, both by the User through the different forms for requesting personal data, as the ones that were accessible through the Website, are regulated by the data protection regulations in force, applicable to the entities of GRUPO VILADOMAT. - Cookies
Access to the Website may imply the use of cookies. Cookies are small amounts of information that are stored in the browser used by each user so that the server remembers certain information that it can later use. This information allows you to be identified as a specific user and allows you to save your personal preferences, as well as technical information on the use and operation of the Website.
Those Users who do not wish to activate cookies or want to be informed before they are stored on their devices, can configure their own device for this purpose. For more information, you can consult our Cookies Policy.