Is there any specific item that I cannot return?

Returns are not accepted for safety equipment such as climbing, mountaineering, cycling, winter sports gear, and perishable items.

For hygiene reasons, underwear, face masks, swimwear, or custom products made according to customer instructions, such as custom T-shirts, cannot be returned.

Any item with its original packaging (shoe box, blister, screen-printed packaging, etc.) taped or torn will be rejected.

European copyright laws prohibit the return of software, media, and CDs where the packaging has been opened or the product has been registered, unless the product is defective. This includes, for example, software CDs included with GPS devices, watches, and other equipment.