| | | | Prices published on our website are prices for items picked-up in our shops in Andorra, that means prices without taxes. All prices are shown in Euros.
For DELIVERIES abroad (outside Andorra), you must add the taxes that depend on the total amount and the destination country as well as the transport fees.
Once you buy the products on your cart, you will be given the total amount.
In the most situations, the 18 % V.A.T.- Valued Added Taxe - will be added to the total amount of the purchase.
Purchases within the Canary Islands, Ceuta and Melilla are exempt from the V.A.T. payment; in those cases, taxes and customs fees are not included in the price and they will have to be paid by the buyer once the material delivered to the local Customs authorities.
When you make your purchase via the shopping basket at the end the final price is summarized.Viladomat reserves the right to change the sale price, which can be reviewed and changed if the conditions are justified, at any time ,without notice..A Viladomat we make every effort to ensure that information contained on the website are true and without typographical error or photographic,But if indeed there is an error slipped, Viladomat correct this error and immediately cancel the purchase agreement with the customer at no charge for it.
Some items may be unavailable even if the Site indicates that they are in-stock. If a non available item is added in the cart, Viladomat will notify the customer in order to cancel the order without incurring in costs. |  |
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| | | Ways to pay
You can pay your purchase as following:
If that is your chosen option to paid, remember to note down in the object of the bank transfer your order reference number; you will find that number on the confirmation order.
The order won't be shipped until our Bank Company will confirm the bank transfer.
The bank transfer must be done in Euros and all expenses incurred by currency exchange and bank commissions are on you behalf.
Si escoges esta opción, cuando realices el giro, es muy importante que indiques en el asunto la referencia de tu pedido (es el número del albarán con 15 dígitos); según se te indicará en la confirmación de la compra. La dirección de envío de dicho giro postal debe ser:
VILADOMAT, S.A.U customer Service
C/ Esteve Dolsa, 30 / AD500 ANDORRA LA VELLA - Andorra
Once you have finished the purchase, select the option payment by credit card.
When the payment transaction, the client is automatically connected to the server's processing center regulations. The banking data protected by encryption, do not pass through systems VILADOMAT, SAU and so we never have this data.
We guarantee that every transaction is 100% secure and that all transactions involving an exchange of data takes place in a 100% secure. We do not ship the order only when the payment will be confirmed by our bank. Financial costs (bank fees related to exchange rate, banking commission for payment transactions made ??outside the territory of the card issuing bank, other bank fees, ...) possibly related to credit card payments will be paid by the customer. | |
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| | SHIPPING, SHIPPING COST AND DELIVERY |
| | | 1/Store Pickup (Click & Collect): You can choose to withdraw your order directly to the store by using the CLICK & COLLECT. In this way you can collect your order at the store of your choice VILADOMAT (all in the Principality of Andorra) and benefit from the price of Andorra. |  | | 2/Delivery to you: We do not ship to PO boxes or hotels. Your order will be processed once the Regulation confirmed by our bank if item availability. We conduct shipment of every working day delivery before 12:00, and when the goods leave our warehouse, you will receive it within the following periods (always considering working days out possible local or national holidays): |
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| | | - Our top priority is complete customer satisfaction with our products and services.
- Money back 15 days: in case of dissatisfaction with a product, you may return it (within 15 days from the date of receipt of your order), for exchange or refund for her (either by postal or by bank transfer), provided that the product is not used and is kept in its original packaging.
- Each product retains the legal guarantee given by the respective manufacturers.
- Defects or damage due to improper handling or use of the product and the wear of normal use are not covered by this warranty.
- If you detect a manufacturing defect, you can return the product along with proof of purchase (freight at your expense) or return it in store for his inspection. If this is indeed a defective product, Viladomat guarantee you the product exchange or refund. For the steps to follow on the service, for any problem or failure of a product, please contact Customer Service by phone (00 376 800 808) or by e-mail viladomat@viladomat.com.
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| | | Money back 15 days: in case of dissatisfaction with a product, you may return it (within 15 days from the date of receipt of order) or for exchange or refund for her (by postal or bank transfer), provided that the product is not used and is kept in its original packaging. We will not accept exchanges in suffering any case, once this period has expired. Products must be returned or reported in the store, the shipping and receiving that you pay. Before we returned the product, please ensure that:- Product is in perfect condition, with tags and original packaging, including manuals and warranty manual. Send the product well packaged. If the product came to us damaged due to improper packaging or if it did not contain all the original features mentioned, the return would not be accepted.
- You must include your receipt and contact information (name, address, telephone number) on plain paper.
- Before sending, please contact our customer service (=mailto:viladomat@viladomat.com)that will tell you the address of our service and how to identify the package. departamento
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- Return costs are your responsibility, unless it is an article that does not match your order or a manufacturing defect.
- Upon receipt of the goods, we will check the return criteria before accepting the return. We will send the exchange ports due or paid in ports if the exchanged item has a higher price, in this case will be sent upon payment made??. The indications of our Customer Service must be followed compulsorily subject to the withdrawal or partial repayment.
We will not accept any returns without ticket purchase. |
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| | | Security and Privacy- All our payment transactions are conducted in a secure environment.
- We use the encryption method called Secure Socket Layer (SSL) to ensure that the information you send can be read by anyone.
- A Viladomat we have great respect for your right to privacy, the information you provide to us on our website will only be used for better tracking of your order, and to determine the products that interest you.
- If you no longer wish to receive our messages, simply notify us by e-mail, indicating the no email text as the message subject.
- We guarantee that this information will not be shared or used for other purposes.
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| | | How to Contact Us?
From Viladomat appreciate all your comments, questions and suggestions. Try to give you a response within 48 working hours. For any questions or problems please contact us: |
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